Reporting an IT Issue & Creating a Request Ticket

By phone

(848) 932-7248

By email

its@echo.rutgers.edu

Through Web Forms

See the full list of forms

In Person

New Brunswick Information Technology Services

63 Road 1

Edison, NJ 08817

Office Hours: 8:30 AM - 4:30 PM Monday-Friday

Schedule appointment

Via Bomgar (Remote Support Portal)

https://nbits.edm.rutgers.edu/

Checking a status of a ticket

Via KACE (Online Help Desk)

https://kbox2.rutgers.edu

Other

You can also check the status of your request via phone, email, and in person.